Refund policy

You can ask for a full refund within 7 days of purchase, as long as you have not started a timed exam on that pass. Write to support@certpine.com from the email address on your account.

Once a timed exam has been started on a pass, or 7 days have passed, we do not refund it on request. The only way to get your money back after that is the pass guarantee, if you meet its conditions and do not pass the real exam.

Refunds go back to the card you paid with, through Stripe. Your access to that pass ends when the refund is made. How long the money takes to arrive depends on your bank.

If you open a dispute or chargeback, your access ends when the dispute is opened and is not restored automatically, and the pass guarantee no longer applies to your account. Contact us first and we will try to fix the problem.

Questions about a refund: support@certpine.com.