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Become an expert in CRM Salesforce by mastering concepts of CRM, its business implications and how Cloud computing is changing the way businesses use technology to engage with their customers.

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Weekend $188
Weekdays

Training Features

Course Duration

You will undergo self-paced learning where you will get an in-depth knowledge of various concepts that will be covered in the course.


Real-life Case Studies

Towards the end of the Course, you will work on a real life case study.


Assignments

Each class has practical assignments which shall be finished before the next class and helps you to apply the concepts taught during the class.


Lifetime Access

You get lifetime access to Learning Management System (LMS) where presentations, quizzes, installation guide & 


Certification

Certpine certifies you as a CRM Salesforce Beginner based on the project reviewed by our expert panel.


Forum

We have a community forum for all our customers that further facilitates learning through peer interaction and knowledge sharing.


Course Description

Project

Yes, you would be creating Salesforce.com login accounts and will be provided a step by step instructions on how to achieve the CRM concepts on a Salesforce.com system. The course will explain Cloud Computing as a concept and explain the aspects related to SaaS and PaaS.

(i) Implementing a custom recruitment application on Salesforce.com

(ii) Defining a sales process automation for a B2B organization involving in selling high value technology tools and services to other organizations e.g. An IT services organization selling infrastructure and application services.

Curriculum

Learning Objectives - In this module, you'll learn the basic overview of CRM, how Cloud Computing is used for CRM and you will also learn about introduction to Salesforce.com. 

Topics - CRM Overview, Cloud Computing, Introduction to Salesforce.com (SFDC), SFDC Modules.

Learning Objectives - In this module, you will learn creation of business objects and its application, you will also learn about Standard Business Objects and Custom Business objects.

Topics - SFDC Business objects & their application, Standard Business Objects, Custom Business Objects, Salesforce Data Model, Salesforce Relationships.

Learning Objectives - In this module, you will learn about Salesforce Data Fields, Security Features in Salesforce and you will also be learning about the Organization Wide Default settings. 

Topics - Salesforce Data Fields, Salesforce Security Features, Organization Wide Default, Profiles, Roles.

Learning Objectives - In this module you will learn about Mass Transfer, Sharing Rules and Application of Roles. 

Topics - Records Mass Transfer, Sharing Rules & Application, Application of Roles & Sharing Rules, Profiles & Permission Sets.

Learning Objectives - In this module, you will learn Profiles, Permission Sets, Page Layout, Record Type and Field Level Security . 

Topics - Profiles, Permission Sets, Page Layout, Record Type, Field Level Security.

Learning Objectives - In this module, you will learn about how to prepare reports and associated dashboards to enable business performance preview.You will also learn about Marketing Cloud, Sales Cloud and Service Cloud. 

Topics - Marketing Cloud, Sales Cloud, Products & Price Book, Quote Management, Service Cloud, Activities, Analytics, Reports,  Dashboards, Translation Workbench.

Learning Objectives - In this module, you will learn about Queue, Assignment Rules, Auto Response, Approval Processes, Workflow, Escalation Rules and Validation Rule. 

Topics - Queue, Assignment Rules, Auto Response, Approval Processes, Workflow, Escalation Rules, Validation Rule.

Learning Objectives - In this module you will learn about Chatter, Content management, Data Loader, Deployment using Change Sets, Apex and Visual Force. 

Topics - Chatter, Content management, Data Loader, Deployment using Change Sets, Apex & Visual Force.

FAQ's

Certpine is committed to provide you an awesome learning experience through world-class content and best-in-class instructors. We will create an ecosystem through this training, that will enable you to convert opportunities into job offers by presenting your skills at the time of an interview. We can assist you in resume building and also share important interview questions once you are done with the training. However, please understand that we are not into job placements.

All the instructors at Certpine are practitioners from the Industry with minimum 10-12 yrs of relevant IT experience. They are subject matter experts and are trained by Certpine for providing an awesome learning experience.

Just give us a CALL at 1866-357-4555 (TOLL FREE NO) email at support@certpine.com

Certification

  • Once you are successfully through the project (Reviewed by a Certpine expert), you will be awarded with Certpine CRM Salesforce for Beginners certificate.
  • Certpine certification has industry recognition and we are the preferred training partner for many MNCs e.g.Cisco, Ford, Mphasis, Nokia, Wipro, Accenture, IBM, Philips, Citi, Ford, Mindtree, BNYMellon etc. Please be assured.