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ITIL Service Strategy (SS) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules covering management and the control of activities and techniques documented in the ITIL Service Strategy publication.

On completion, qualified ITIL SS individuals will be able to demonstrate an understanding of the risks and success factors to develop and progress strategy within an organization or programme.

With this course, you'll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!

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Training Features

Course Duration

You will undergo self-paced learning where you will get an in-depth knowledge of various concepts that will be covered in the course.


Real-life Case Studies

Towards the end of the training, you will be working on a project where you will implement the techniques learnt to visualize


Training access

You get 6 months access to Learning Management System (LMS) where presentations, quizzes, installation guide & class recordings are there.


24 X 7 Expert Support

We have 24x7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.


Course Description

ITIL Intermediate Service Strategy (SS) certification training will furnish you with the expertise to implement the principles and processes in IT service management and ensure you pass the ITIL SS certification exam in your first attempt. The course is both a free-standing qualification and a key module in the ITIL Intermediate Lifecycle Stream for IT service management. This training will test and validate your knowledge of IT service management strategies and best practices as documented in the ITIL Service Strategy publication.

The Service Strategy certification would suit those working in the following areas:

IT management

 

IT Finance management

Supplier Relationship management.

Project

Curriculum

  • The purpose, goals and objectives of service strategy
  • The scope of service strategy
  • The value to the business
  • The context of service strategy in relation to all other lifecycle stages

  • The ability to decide on a service strategy
  • How to utilize the four P’s of service strategy
  • How to define services, create value and leverage the combined use of utility and warranty
  • How to use service economics and sourcing strategies when meeting business outcomes

  • The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle
  • The purpose, scope and objectives of each service strategy process and how they link to value for the business

The ability to analyse IT governance and use it to set strategy by leveraging governance frameworks

The ability to create an organizational design using the relevant organizational development and departmental methods.

Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle.

Develop implementation strategies that follow a lifecycle approach (e.g. design, transition, operation and improvement, programmes).

FAQ's

This workshop and the subsequent certification will benefit:

  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in service strategy.
  • Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers.

Those seeking to gain the ITIL®Expert Certification or higher ITIL®certifications for which the Service Strategy module is a prerequisite

You will get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification.

Certification

In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Service Strategy Certificate in IT Service Management exam.